Customer Care

Pride in Customer Care

Classic American Homes takes great pride in Customer Care. Our commitment to the customer extends well beyond the time you close on your new home. Our dedicated Customer Care staff is here to assist you. You will find a number of resources on this page to assist you with your Customer Care and Warranty needs, or you may call us directly. Contact information can be found on our Contact Us page.

Warranty Request

All Warranty Requests must be submitted in writing to Classic American Homes. You may submit your request online here or you may fax, mail or hand deliver to our office. All warranty requests must include the homeowner’s name, address, telephone number, and a description of the problem. A Customer Care Representative will contact you upon receipt of your request. Please refer to Walk-Thru form Section II – COSMETIC ITEMS EXCLUDED FROM WARRANTY AFTER MOVE-IN or refer to the Homeowners Maintenance Manual for clarification on covered and non-covered items.

Note: Warranty repair hours are Monday-Friday between 8:00 am and 4:30 pm.

Emergency Warranty Request

Our normal business hours are Monday-Friday between 8:00 am and 5:00 pm. If you have an emergency regarding plumbing, electrical or heating & cooling outside of our normal business hours, please call our Emergency Warranty Service at (915) 479-2556. You must still submit a written request via one of the methods mentioned above. Please allow 24 hour response time for emergency repairs.

Warranty Reports

It is the homeowner’s responsibility to inspect their home for defects and report those items to Classic American Homes. In addition to inspection during the walk through, we recommend that you inspect again at 30 days and 11 months after purchase of your new home. For your convenience you may download the 30-day and 11-month reports below. Once completed, please submit the form to Classic American Homes.

 Classic American 30-Day Report

 Classic American 11-Month Report

Homeowner Documents
Click here to find various documents containing useful home owner information in Adobe PDF format.


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" We loved the affordable floor kitchen has a lot of counter space and I can tell it will be the family gathering place. "

" We both love our master bedroom and our warranty...we can call someone locally and have it taken care of! "

Classic American New Home